Can I pay with cash?
No, Reverb 2018 is a completely cashless event!
What is a 'cashless' event?
Well. When purchasing a ticket you will be issued with an RFID band. This band is used when you wish to enter the venue with for 1 day or your weekend pass. Just scan it at the gate and away you go.
This is also where you pre load money to be spent at the bars or food stands.
How do I load cash on my wristband?
Pre-loading can be done via the website, an app or on loading stations located around the venue.
What if I have money left on the wristband?
After the event there will be a limited amount of time where you can login and withdraw any remaining money you may have left on the band.
Why go cashless?
its as simple as that! This way you don’t need to worry about ATM lines, ATM Fees or carrying your wallet around all day. Just tap and go! If you need more information on the wristbands check out http://glownet.com/
How do I load cash on my wristband?
Pre-loading for Reverb is now available! Please click here to topup
WHAT IS AN RFID WRISTBAND?
The RFID wristband is a wristband with an RFID chip in it that grants you access to certain entrances and areas and also acts as your electronic wallet, allowing you to make purchases without the hassle of tokens, cash or card transactions.
HOW DO I GET MY WRISTBAND?
As you enter the festival you will exchange your ticket for your own RFID wristband.
SHOULD I PRINT MY TICKET?
We advise you to print your tickets. You may also prepare your ticket in advance, on your phone. If using your phone to display your ticket please make sure you have the ticket visible on your screen and the brightness turned up before you get to the gates.
If you are buying multiple tickets for you and your friends, be sure to hand out the correct tickets to each person, a ticket can only be used once.
HOW DOES IT WORK?
Your RFID wristband is used to access the festival and to pay for food, drinks and merchandise within the gates. You can load credits onto your wristband online before you arrive or at one of the many top up stations at Reverb 2018. After ordering, you simply tap your wristband against one of the readers located at each bar and vendor. Once the transaction is confirmed, the amount is automatically deducted from your wristband’s balance.
DO I HAVE TO USE THIS SYSTEM?
Yes, Reverb 2018 will be completely free of physical tokens. Bar and vendors will only accept payment made with RFID wristbands.
CAN I PAY WITH CASH OR CARD INSTEAD OF WITH MY WRISTBAND?
No. Reverb 2018 is a fully cashless festival, which means that the only way of paying for goods is with your wristband.
HOW DO I PUT CREDIT ON MY WRISTBAND?
Wait until you’re inside the festival gates and load your wristband with credit at any one of the top-up stations around the venue.
WHAT HAPPENS IF I RUN OUT OF CREDIT?
Don’t worry, if you run out, you can always top up…as many times as you’d like, with no additional fee.
HOW DO I KEEP TRACK OF MY BALANCE?
You will be able to check the balance of your wristband whenever you want, at any bar, vendor, Top-up station, or Customer Service point. Simply ask for a balance check.
CAN I SHARE MY WRISTBAND WITH A FRIEND?
No, because each RFID tag on each wristband is associated with one individual customer. Wristbands that have been removed, cut, or visibly tampered with will not be accepted as valid.
CAN I INVITE MY FRIENDS BY PAYING FOR THEIR GOODS?
Of course! Your friends will be more than happy for you to buy them a drink with your wristband.
WHAT’S SO GREAT ABOUT THESE WRISTBANDS?
RFID wristbands present many great benefits to YOU. You’ll save loads of time as RFID significantly reduces queues at vendors and bars. Also, you won’t have to worry about counting and keeping track of cash or tokens or waiting for your card transaction to be accepted. It’s also super easy to use and completely waterproof!
CAN LOST OR STOLEN WRISTBANDS BE TRACKED?
If your wristband is stolen off your wrist (very unlikely) or gets lost (also very unlikely) you can get a replacement. However, please keep in mind that your wristband is similar to cash, if you lose it, you can’t get it back. This means we can issue a new wristband, but your credit will be lost. None of your personal data is stored on the wristband, so don't worry about that.
CAN MY MOVEMENT BE TRACKED WITH RFID TECHNOLOGY?
No, it can’t. The RFID wristbands will not be equipped with GPS technology and therefore it will be impossible to track your movement.
SO, WHAT IF I HAVE LEFTOVER CREDIT WHEN THE FESTIVAL ENDS?
Don’t worry! Leftover balance can be refunded online through this website from 9am – 9pm Monday 16th April
I’M STILL A BIT CONFUSED, HOW CAN I GET HELP?
No problem! Come to the festival and our trained customer service personnel will assist you during the entire festival. You’ll see, it’s actually quite simple!